Have Your Staff Speak Clear­ly
and effec­tive­ly with Aus­tralian Cus­tomers

Do you want your staff to speak clear­ly
and con­fi­dent­ly on the phone with cus­tomers?

Our train­ing teach­es vir­tu­al assis­tants to neu­tralise their accent,
enhance their speech skills and com­mu­ni­cate with cus­tomers in a clear and effec­tive way.

The quick­er your staff can com­mu­ni­cate effec­tive­ly, the faster your busi­ness can grow.

What’s in The Aus­tralian Accent VA Course?

Each Staff Mem­ber gets access to:

Aus­tralian Accent course

  • Clear speech train­ing
  • How to under­stand Aus­tralian cus­tomers
  • 36 video train­ing lessons
  • 63 audio train­ing lessons
  • 12 mod­ule online course

Per­son­alised Speech Assess­ment

  • Indi­vid­u­alised speech assess­ment with speech expert
  • Spe­cif­ic pro­nun­ci­a­tion train­ing for each staff mem­ber
  • Instruc­tion on the most urgent areas to work on
  • Up to 10 x faster clear speech results

Bonus Aussie Slang Lessons

  • 3 video train­ing lessons
  • Under­stand Aus­tralian slang and how it’s used
  • Eas­i­er com­mu­ni­ca­tion with cus­tomers
  • Idiom train­ing to relate on a cul­tur­al lev­el

Need Your Staff to Speak Clear­ly so You Don’t Lose Cus­tomers?


  • Are you wor­ried your staff can’t join your cus­tomer ser­vice team because of their unclear speech?
  • Does your employee’s strong accent in Eng­lish reduce cus­tomer trust?
  • Are you los­ing mon­ey because your staff don’t speak Eng­lish clear­ly and flu­ent­ly?
  • Need your staff to trans­form their speech quick­ly so they can start talk­ing to cus­tomers on the phone?

If you answered yes to any of the above ques­tions, then I have great news for you!

We CAN train your staff to neu­tral­ize their accent and speak con­fi­dent­ly in Eng­lish – quick­ly!

Trans­form Com­mu­ni­ca­tion and Cus­tomer Ser­vice in Your Busi­ness!

Onboard your staff quick­ly with the com­mu­ni­ca­tion skills they need!


Want your VAs to…

  • Be clear­ly under­stood on the phone?
  • Help sup­port your cus­tomers?
  • Com­mu­ni­cate clear­ly, build trust with cus­tomers, and gen­er­ate more sales for your busi­ness?
  • Be under­stood the first time when speak­ing to clients?
  • Reduce their strong native accent, or gain an Aus­tralian accent?
  • Make your com­pa­ny look good by speak­ing con­fi­dent­ly and flu­ent­ly?

Your team is a reflec­tion of your busi­ness. If you want the best busi­ness, you need employ­ees who can com­mu­ni­cate your mes­sage clear­ly. Clear com­mu­ni­ca­tion with clients and cus­tomers, cre­ates a greater sense of trust in your busi­ness. Trust cre­ates more refer­rals, and more sales.

Train Your Staff with an Indus­try Lead­ing Speech Expert


Esther Bruhl is a world lead­ing speech ther­a­pist and speech expert with over 30 years of expe­ri­ence. She has worked with stu­dents from all over the world to help them reduce, neu­tral­ize or change their accent in Eng­lish. Esther has been fea­tured as a speech expert in The Syd­ney Morn­ing Her­ald, on sev­er­al Aus­tralian radio shows includ­ing SBS, and pre­sent­ed at Busi­ness Blueprint’s VA Sum­mit. The Aus­tralian accent VA course is cre­at­ed by Esther and designed spe­cial­ly to get your VA staff the fastest and best results pos­si­ble.

DISCOVER THE POWER OF SPEAK MORE CLEARLY

Have Your Team Mem­bers Join the 40,000 Stu­dents From 32 Coun­tries Who Now Speak with
Clear Eng­lish Pro­nun­ci­a­tion

“Gained more con­fi­dence in speak­ing”

I felt frus­trat­ed because I couldn’t say the words prop­er­ly because of my (Asian) accent. That’s when I decid­ed to buy. I gained more con­fi­dence in speak­ing. I would rec­om­mend this to all migrants and all who are suf­fer­ing with a speech defect.

– Claris­sa (Philip­pines)


“Remark­able quick progress”

I bought the accent course a cou­ple of weeks ago. It real­ly helped me to make a quick remark­able progress. Thank you for your use­ful pro­grammes and for your inno­v­a­tive ideas to help us in lan­guage improve­ment.

– Mona (UAE/Arabic)


“Respect from my col­leagues and senior man­agers”

Ini­tial­ly I was not aware of your course. But when I start­ed lis­ten­ing your dif­fer­ent videos and audios I was very much impressed and imme­di­ate­ly decid­ed to buy. Being an Indi­an I know my pro­noun­ci­a­tion is not cor­rect and it was my ambi­tion to cor­rect it.

Since I am work­ing in a Euro­pean man­age­ment com­pa­ny, as soon as I joined I real­ized the impor­tance of cor­rect pro­nun­ci­a­tion.

I now have clear­er speech and respect from my col­leagues as well as my senior British, Amer­i­can, Nor­we­gian Man­agers.

No doubt I got more ben­e­fit than I paid. I have rec­om­mend­ed the course to my friends and rel­a­tives because it is excel­lent and well worth it, also very easy to assim­i­late and learn from it.

– Mohamed Ali, Asst. Ships Agency Man­ag­er (India)


“Sur­prised my sis­ter with my new accent”

You real­ly helped me a lot, I can change my accent when­ev­er I speak, I know how to because I now have an ear for the cor­rect pro­nun­ci­a­tion and like you said, my accent is not the same as it was because I have done this quite a lot. Thanks plen­ty (the Accent Course), was good val­ue for mon­ey!

One day I called my sis­ter in Eng­land and she had no idea it was me at all, could not tell, thought it was actu­al­ly a Brit but voila, it was me. Thats when I knew it real­ly had worked, I need­ed some­one else to hear the dif­fer­ence and she did! I also called my broth­er anoth­er time who also did not rec­og­nize me. The sys­tem worked for me and I dare­say for any­one who puts time into it. I still go back time to time and real­ly enjoy it.

– Queen (Nether­lands)


“It is amaz­ing how it has improved my pro­nun­ci­a­tion”

I just want to say that you have an excel­lent prod­uct. Very good val­ue for mon­ey. With only days prac­tise I have seen a big change on myself. I had a very big dif­fi­cul­ty when it comes pro­nounc­ing some sounds like the ‘th’ sound, ‘s’ and ‘z’ and ‘j’ just to spec­i­fy a few.

I have found my core prob­lems and I now know where I should place my tongue inside the mouth and the move­ment I have to make. It is amaz­ing how it has improved my pro­nun­ci­a­tion. My native lan­guage is Amhar­ic and Oromif­fa. I am an Ethiopi­an doing my mas­ters in IT and cur­rent­ly live in Lon­don. Though I have been liv­ing in Lon­don for the last three years I haven’t improved my lan­guage as I thought I would. The beau­ty of your prod­uct is I can use it lit­er­al­ly every­where.

– Enser­mu W (Ethiopi­an)


Pick the length of course you want below to get start­ed:

6 Month COURSE

$220 USD/per staff mem­ber (val­ued at $345 USD)

Take your staff’s com­mu­ni­ca­tion skills to the next lev­el!

Access to all the train­ing in the course for 6 months

Aus­tralian accent online course

36 video lessons
63 audio lessons
Aus­tralian stress and rhythm train­ing
Into­na­tion train­ing
High­er lev­el vocab­u­lary train­ing

1 Pro­nun­ci­a­tion Assess­ment train­ing with Esther

Audio Assess­ment with Esther
Per­son­alised Speech feed­back
How to work on it for the best results
Progress up to 10 x faster

Bonus video lessons on Aussie slang

Train­ing on Aus­tralian slang lan­guage
Idiom train­ing to relate on a cul­tur­al lev­el

3 Month COURSE

$150 USD/per staff mem­ber (val­ued at $270 USD)

 

Access to all the train­ing in the course for 3 months

Aus­tralian accent online course

36 video lessons
63 audio lessons
Aus­tralian stress and rhythm train­ing
Into­na­tion train­ing
High­er lev­el vocab­u­lary train­ing

1 Pro­nun­ci­a­tion Assess­ment train­ing with Esther

Audio Assess­ment with Esther
Per­son­alised Speech feed­back
How to work on it for the best results
Progress up to 10 x faster

Bonus video lessons on Aussie slang

Train­ing on Aus­tralian slang lan­guage
Idiom train­ing to relate on a cul­tur­al lev­el

FAQs

How long will it take until my staff can talk to cus­tomers on the phone?

As you know it takes a while to change or neu­tralise an accent, but with dai­ly prac­tise your staff can see notice­able results in 4-6 weeks. Often our cus­tomers already begin to see a dif­fer­ence after only 2 weeks prac­tise.

Of course the more time spent prac­tis­ing the quick­er the results.

We rec­om­mend your staff mem­ber prac­tise with the course for a min­i­mum of 15-20 min­utes a day.

For quick­er staff onboard­ing and results, we rec­om­mend your VA prac­tise for at least half an hour to an hour per day.

Our expe­ri­ence has shown us to get bet­ter results for your invest­ment, and to ensure your staff are doing the train­ing, it’s impor­tant their prac­tise time is includ­ed as part of their work day with you.

Your staff needs to lis­ten to to the course through head­phones and not just out of a speak­er, and ide­al­ly in a qui­et space /time in the office. Using head­phones cre­ates stronger new neu­ro­log­i­cal path­ways in the brain for their new, clear­er speech.

What’s the Ben­e­fit of hav­ing your staff train for 6 months instead of 3 months?

Becom­ing clear­er in Eng­lish can be quick, but acquir­ing an Aus­tralian accent takes time. If you want your staff to sound Aus­tralian this takes some time.

When your staff train for longer they can upskill their com­mu­ni­ca­tion skills, and serve your cus­tomers more effec­tive­ly and eas­i­ly. This means they can take on more respon­si­bil­i­ty in their job for you.

Your staff will have deep­er inter­ac­tions with cus­tomers and can there­fore attend to their needs bet­ter.

How does the per­son­alised Pro­nun­ci­a­tion Assess­ment work?

1. We send your VA detailed instruc­tions to record them­selves read­ing and speak­ing
2. Speech expert, Esther, will lis­ten to the record­ing and analyse it.
3. Esther will record a detailed per­son­alised assess­ment, and email the record­ing back to your VA.
4. The assess­ment includes the most impor­tant things to work on first, and in what order to work on them using the course train­ing mate­ri­als; as well as extra instruc­tion on the best way to prac­tise the spe­cif­ic pro­nun­ci­a­tion instruc­tion for that per­son.
5. Esther will email the assess­ment back to the VA in the form of an MP3 record­ing
6. The VA will use the per­son­alised instruc­tion with the Aus­tralian accent course for quick­er more tar­get­ed prac­tise and clear speech results.

How does your staff access the course?

Once you have signed up for the course we will send you an email to request the details of your staff member/s using the course. We will then set up accounts for each of your staff and email them their login details for the course.

Each staff mem­ber will receive their own login so that you can have mul­ti­ple staff using the course (mul­ti­ple staff won’t be able to login to the same account).

Once staff have their login details they can sim­ply login to our online por­tal and access all their course mate­ri­als!

You can select the num­ber of cours­es you want when you pur­chase the course by adjust­ing the quan­ti­ty.

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