Here on our FAQ page you will find answers to frequently asked questions including problem solving for technical problems, more information about our products and how to purchase.
What can we help you with? Click below to jump to a topic.
Getting Started – Technical Help
Pronunciation and Accent Training Questions
Getting Started – Accessing the Video and Audio
This section is for the British accent downloadable course only.
Download the latest version of Adobe Reader for free here. If you have downloaded the latest version of Adobe Reader and are getting a Flash Player error, make sure you have downloaded both Active X and Plugin here.
For instructions on how to use the course on your smartphone and tablet look here.
For instructions on how to use Audio on the Go on your with your devices click here.
Please Note: the videos for the British Package are in the British Full Program. You must open this file to access the videos.
How to use the Course on my Smartphone/Tablet
Firstly, make sure you have downloaded the accent training course to your desktop or laptop computer (if you haven’t done this yet, follow our tutorial here). Once you have done this, you can either copy the course to your devices by using Google Drive or Adobe Cloud.
Google Drive Instructions:
1. First, download the Speak More Clearly course to your laptop/desktop computer.
2. From your laptop/desktop computer, upload the PDF file (make sure the zip folder has been unzipped – to do this, right click on the zipped folder and click ‘extract all’) to your google drive.
3. Open the google drive app on your phone/tablet and click on the PDF manual to view the course. Please note – you will need to transfer the audios separately as google drive does not have the capacity to play audios directly from the PDF manual (see instructions in the next section for transferring the audios).
Adobe Cloud instructions:
1. Download the free Adobe Reader app to your smartphone/tablet.
2. Open your Speak More Clearly Course inside the app. To open the Manual inside Adobe Reader App:
Then, you will see this menu:
Select ‘manage files’, then select your your Speak More Clearly manual.
Once your manual has been uploaded to the Acrobat cloud go to your smartphone/tablet and open the Adobe Reader app on your device: click on the top left corner and click on ‘acrobat.com‘. It should look like this:
Then sign in to your acrobat account inside the adobe reader app.
Your PDF manual should appear. If you don’t see anything at first when you open your manual use the red bar at the bottom to scroll along to the next page.
And that’s it! You should be able to read the manual in Adobe now! If it still isn’t working you can also try opening the manual in iBooks (you can drag the PDF into your iTunes and sync iTunes with your phone) or ePub reader.
3. Once you have opened your manual in Adobe you can click on the video icon and your videos will open up in your web browser on your smartphone/tablet.
You will be able to view the manual and videos through the Adobe Reader app however, to access the audios you will need to download Audio on the Go separately to your devices. Click here for instructions on downloading Audio on the Go.
How to use Audio on the Go on my smartphone/tablet or mp3 device
You can either copy the course to your devices by using Google Drive or itunes.
Google Drive Instructions:
1. First, download Audio on the Go folder to your laptop/desktop computer.
2. From your laptop/desktop computer, upload the Audio on the Go folder to your google drive.
3. Open the google drive app on your phone/tablet and click on the audio folder. Click on each audio to play the clip.
4. You can play the audios directly from google drive or click EXPORT FILE to download the file.
5. Once downloaded, click FILE Manager that’s it. The folder will open in the music app on your phone.
Part 1 – How to upload Audio on the Go to google drive on desktop/laptop:
Part 2 – How to open audios in Google Drive on smartphone/tablet:
How to copy Audio on the Go to your phone/tablet using itunes
Watch the video above for instructions on how to download the audio and transfer it to your devices.
Downloading our Audio on the Go program is just like adding music to your phone or any other mp3 device.
The Audio on the Go program comes in the form of a zip folder with mp3 audio files inside.
1. First you will need to download the zip folder to your desktop/laptop computer and save it to a convenient place on your computer.
2. right click on the zip folder and select ‘extract all’, then choose a location to save your files to and click ‘extract’.
3. You then need to copy your files from your computer to itunes or your phone’s equivalent music player.
1. Open iTunes and click file in the top left corner
2. Copy and paste the audio into a new playlist in iTunes or, select ‘Add file to library…’ and select the audio files inside your Audio on the Go folder.
3. Then, connect your device to your computer and click Sync.
For more troubleshooting support have a look here under the heading ‘Adding content on your computer to itunes’: http://support.apple.com/kb/HT1473
For Samsung instructions have a look here: https://www.youtube.com/watch?v=jBO
Android instructions: https://www.youtube.com/watch?v=z1EaiznU89k
When Will I Receive My Course?
Instantly! For our downloadable courses – you will receive links to download the course immediately after you purchase on both the order confirmation page and via email. If for some reason you were not able to download the package, please send an e-mail to email@example.com quoting your name, the product and the order or receipt number. For our online courses – once you’ve signed up for the course, you will receive an email with your login details to get started. If you don’t see it within a few minutes, please check your junk mail folder.
What Do I Need To Use The Downloadable Courses?
You will need a desktop or laptop computer and the latest version of Adobe Reader (version XI or later). The manual for the British accent downloadable course is in PDF form with audio and video clips embedded into the PDF. You will need access to the internet to watch the videos in the course.
Audio On The Go, will work on your computer, smartphone, tablet , ipod or any other mp3 device. The audio files are all MP3s, which can be played with any MP3 player, e.g., your smartphone, ipad, tablet, iPod or itunes/windows media player. If you want to use these in your CD player see the notes here on how to create a CD. For the British and Australian courses you will need access to the internet to view the video lessons that are inside the course.
Problems Opening the downloadable course in Adobe Reader
How to change your file association
If you have already made sure you have the latest version of Adobe Reader and you can’t open your course in Adobe Reader because you are receiving this error: ‘Adobe Reader cannot open your file because it is not a supported file type or the file is damaged.’ Such as below:
You will need to change your file association type. Please follow these instructions:
- Right click the file
- Go to option “Open with”
- Select “Windows Explorer”
After following the above steps you will see the option “Extract All..” when you right click the file again, simply select this option to extract the files and access the material.
You can then open Adobe Reader, select ‘file’ in the top left corner, and open the extracted version of your course in Adobe.
Audio on the Go – Sorting By Track Number (iTunes)
To get the audios listed in iTunes in the same order as the manual you need to sort the files by “Track Number” as follows:
- Import the audio files into iTunes by using “File/Add Folder to Library …” menu item, then selecting the audio folder that contains the MP3s.
- If the the “Track #” field is not displayed then right clicking on any column header to pops up a context menu.
- Check the “Track #” item near the bottom of the pop-up menu.
- Now click on the Track # heading to sort the files by track number.
That is it, your files should now be ordered by track number.
How do I Create An Audio CD?
Our Audio On The Go package uses MP3 files which can be played on your PC, iPod/iPhone or other MP3 player.
To copy the audio from the accent course to a CD:
1. Download the Audio on the Go zip file that comes with your package
2. Right click on the Audio on the Go zip folder and click ‘extract all’
3. Open iTunes (or your equivalent application) and click the menu in the top left corner
4. The select ‘add file to library’ and select the audio files you want. Your audio files will now be in iTunes.
Once your audio files are in iTunes you can copy them to a CD:
To create an audio CD you will need:
To create an audio CD from an MP3 file follow the instructions that come with your CD burning software.
How to Open Finding Your Voice: Voice Training Course
If you have purchased Finding Your Voice, the laptop/desktop version please see the instructions here.
If you have purchased Finding Your Voice, the mobile/tablet version please download the iBooks or the ePub Reader app to your devices. You will then be able to open the course into the app.
Link to dropbox inside ePub Reader to import your course.
1. Click on the cloud icon (bottom left) inside ePub Reader, you will then be prompted to sign into Dropbox.com
2. On your desktop/laptop computer, go to Dropbox.com. Then, sign in or create a new account and upload your Voice Training Course to the apps > NeoSoarReader folder in your dropbox account.
And that’s it! Dropbox will automatically sync with ePub Reader; your course will appear inside the ePub reader app (this will take a few seconds. Time may vary depending on your internet connection).
Add Finding Your Voice to iTunes on your desktop/laptop and then sync to your phone
1. Open iTunes on your desktop/laptop computer.
2. Click the top left menu and select ‘Add file to library…’ and select your course
3. Connect your device to your computer and select your iOS device.
4. Click the Books tab and then select Sync Books
How Long Does the Download Take?
Our downloadable courses are PDF files with embedded audio and video clips (where applicable) that are 25 to 45 MB depending on the course. With most broadband and wireless internet connections it will only take a few seconds (5-10 seconds)to download the program. If you have fast DLS link (10 Mbps+) this takes 1 min or less, on a typical DSL link (1.5 Mbps) this takes 2 – 5 min and a dial-up connection (56 Kbps) will take about an hour or more.
The sizes of the downloaded PDF files (as listed by Windows) are:
- American Accent Full – 39.6 MB (40,550.4 KB)
- American Accent Lite – 25.2 MB (25,804.8 KB)
- Australian Accent Full – 34.6 MB (35,225.6 KB)
- Australian Accent Lite – 20.6 MB (21,094.4 KB)
- British Accent Full – 45. MB (47,001.6 KB)
- British Accent Lite – 28.6 MB(29286.4 KB)
- Finding Your Voice – 30.6 MB (31,334.4 KB)
- British Conversations – 44.6 MB (45,744 KB)
- British Business English – 1.41 MB (1443.84 KB)
Pricing and Currency
All of our courses are priced and charged in US Dollars. Once you’ve made a purchase your bank will automatically convert the US dollar amount to your local currency.
You can use the conversion calculators below to calculate the price in your local currency (please note this price may vary depending on the conversion rate at the time of your purchase).
To convert the price to GBP use the conversion calculator here.
To convert the price to AUD use the conversion calculator here.
For all other currencies, use the conversion calculator here and select which country you would like to convert USD to.
How Much Does the Course Cost?
For the British Accent Course click HERE
We accept credit card, credit debit card (Visa or Mastercard debit card) and PayPal payments. To pay with credit or credit debit card, select the ‘credit card payment’ option on the checkout page or to pay with Paypal select the PayPal option on the checkout page.
How do I Create a PayPal Account?
You can open your own free PayPal account here, You will need to provide your name, address, phone number, and email address. To make a purchase using PayPal, you must provide a credit card, or your bank account information. See the PayPal site for more information.
What Countries Does PayPal Support?
PayPal can be used from more than 103 countries and regions. Check here with PayPal to see if you country is included.
Is it Secure to Order From This Website?
Absolutely secure. We use industry-leading technology (such as SSL) to keep your information safe and secure.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher. Our credit card payments are also encrypted via SSL technology.
Do the Courses work on iPad, Tablet or, Smartphone?
Yes! Our online courses work from any device, as long as you have internet. Simply login from any device and access the lessons! For the downloadable courses the PDF manual and videos (where applicable) can be accessed on your smartphone or tablet by downloading the Adobe Reader app to your device. You can also copy the audios to your devices by using Audio on the Go.
Our Voice Training program does have tablet/ipad version which is specifically designed to be compatible with those devices. When you go to the Voice Training page you will see two ‘buy now’ buttons, one for tablet/ipad and one for desktop/laptop. Check it out HERE.
How Long do I Get Access to the Course For?
Forever! Once you purchase the course you will have lifetime access. You will receive links to download your course immediately after you purchase. You will then be able to download all the contents of the course to your laptop/desktop computer to keep forever. You will be able to practise whenever it suits you and you can keep coming back to it if you want to brush up on your pronunciation later on.
Can I Change My Accent in English, Even as an Adult?
Yes you can! Speak More Clearly was designed for both those who speak English as a second language and wish to speak English more clearly, and for native English speakers who wish to learn a different English accent.
Your brain is plastic and can form new neurological pathways.
Just as it took a few years to learn your original language and accent, it takes time to change or lose your accent. When you were a child you listened to those around you, and repeated and mimicked what they said over and over and over and over! And just like that you can also lose your accent or acquire a new accent in English. You have to want to do this, and you need to work on it.
You don’t need 5 years though, to notice that you are losing your accent! Even after just a few weeks of daily practise you will begin to notice a difference in your pronunciation.
Because you are attuning your ear to the new accent, and putting down new neurological pathways, you can lose your accent more quickly if you listen to a native speaker through headphones. This vibrates the auditory nerve from your ear to the brain more directly making the signal more effective.
You can lose your accent entirely. You can neutralise your accent. Or you can keep some of your accent and just speak more clearly and be understood better when you speak English. All of this is possible with the ‘Speak More Clearly’ training programs! You can think of it as having an accent coach, like an actor, where you literally learn a new accent for a language you already know. If you think of it this way, then you can switch the accent on and off depending on the situation and you have not lost your original English accent, or you can choose to leave your old accent behind. By fully speaking with your new accent everyday it will become automatic for you.
Do the Accent Training Courses Really Work?
Over 40,000 people worldwide have used our training for success. Our clients all over the world are excited. They tell us that with only 15 minutes of practise a day, for only a few weeks, they see a huge improvement in their accent and pronunciation. Check out these real customers who have achieved results using our course. These clients were so happy with the course that they wanted to share their stories with you.
How Long Will it Take to See Results?
If you practise for 15 mins/day you will start to notice a change in your pronunciation after just one or two weeks and after 2-3 months you will start to notice a change in your accent. If you practise more than 15 mins/day, your pronunciation and accent will improve even quicker! This time varies slightly depending on how much you practise and your ear’s natural ability to hear the new sounds.
Have a look here to see our first hand customer success stories to see how quickly a clients noticed a change from using the accent training course.
Our course has over 4,500 words and sentences to practise with and all the trainers in the course are native speakers so this will help you become fluent at both speaking and understanding other English speakers. There are spaces for you to repeat after the native speakers in the course and there are dialogues with longer sections of speech so you can get used to the natural rhythm and sound of English.
I want to Understand Native Speakers Better. Can the Accent Training Course Help me?
Yes! By listening to the audio in the accent course, your ear will become attuned to the new pronunciation and sounds. This means your brain will make connections to learn and recognise the new sounds so that when you hear other people speaking with that accent you will be able to understand them much more clearly.
Our accent training courses have over 4,500 words and sentences to practise with and all thetrainers in the course are native speakers so this will help you become fluent at understanding other English speakers.
How Much Should I Practise with the Course?
We recommend practising for 15 minutes a day with the accent training course. If you practise just 15 mins/day you will already start to notice an improvement in your pronunciation after just a week or two. However, the more you practise the faster you will see results.
Will I Receive a Physical Package of the Course?
No. All of our courses are online or in the form of a digital download.
See instructions here to on how to create an audio CD from the downloadable audios.
What is Audio on the Go?
Audio on the Go is a FREE bonus course that comes with your Accent Training Package. It is a collection of all the audio clips from the full course packaged separately, so you can download the audio clips to your smartphone, ipad, tablet, CD or ipod and practise wherever you are. Even if you only have 5 spare minutes Audio on the Go gives you the convenience of being able to practise anytime, anywhere.
Audio on the Go downloads in the form of a zip file.
My English is Advanced. Will this Program be too Simple for me?
No – when you want to improve your pronunciation and accent in English you need to give your mouth and muscle memory a chance to learn the new movements for the new pronunciation, especially if English has sounds that your native language doesn’t have.
In order for your mouth to do this you need to give your mouth practise at a simpler level of English before you can make the new sounds automatic in your everyday speech.
This is why our technique is by far the most effective technique to change your pronunciation, no matter what your level of English. This means even if you are an advanced English speaker, you need to go back to basics in order to learn the correct pronunciation and sounds for your new accent.
Our course is specifically designed for non-native speakers who already know how to speak English but want to improve their pronunciation and accent.